upbd8 Privacy Policy
How your personal information is collected, used, stored, and protected — upbd8's full privacy policy is explained in detail here.
upbd8 is a safe and reliable online entertainment platform for Bangladeshi players. We believe that protecting the privacy of your personal information is one of our most important responsibilities. This document outlines how we fulfill that responsibility and keeps you informed about your rights.
What information we collect
Various types of information are collected on the upbd8 platform for the purposes of account registration, completing transactions, and providing services. The types of information collected are described below:
Personal identity information
- Full name
- Date of birth (for age verification)
- National ID card or passport number
- Current address
- Active mobile number
- Email address
Financial & transaction information
- Deposit and withdrawal amounts
- Payment method details (bKash, Nagad, Rocket, bank account)
- Transaction history and dates
- Betting and gaming activity records
- Bonus and promotion usage details
Technical information
- IP address
- Browser type and version
- Device type and operating system
- Cookie and session data
- Website access time and duration
- Pages visited
Communication & support information
- Live chat conversations
- Email correspondence
- Complaint and issue descriptions
- Customer service request history
Purpose of data collection
upbd8 collects and uses your information only for specific and legitimate purposes. The purposes for which we use your information are clearly stated below:
Account management & verification
Your personal information is used to register your account, confirm your identity, and verify your age (21 years or older). This ensures that only genuine and eligible users gain access to the platform.
Financial transaction processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. This information is essential for correctly handling transactions with a minimum deposit of ৳200 and a minimum withdrawal of ৳500.
Security & fraud prevention
Technical information is monitored to ensure account security, prevent unauthorized access, and detect potential fraud. All data transfers are secured using SSL encryption.
Providing customer service
Your account and contact information is used to provide you with effective support via 24/7 live chat and email. Our support team serves in both Bengali and English.
Service improvement
Overall usage patterns are analyzed to improve the user experience, add new features, and enhance platform performance. This analysis is conducted on an aggregate basis, not at the individual level.
Data storage & security
upbd8 gives the highest priority to the security of your information. We ensure data protection by following industry best practices.
Data encryption
All stored sensitive information, particularly financial and identity-related data, is kept secure with strong encryption technology.
Secure servers
Our servers are hosted in high-security data centers and verified through regular security audits.
Access control
Only authorized staff can access your information, and a log of every access is kept.
Data retention period
Necessary information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a legally required period to meet legal obligations, resolve disputes, and prevent fraud.
Sharing information with third parties
upbd8 never sells your personal information or shares it with unauthorized parties. However, in certain circumstances it may be necessary to share information with third parties:
4.1 Payment processors
Necessary financial information is securely shared with bKash, Nagad, Rocket, and banking service providers to process transactions. These parties are governed by their own privacy policies.
4.2 Technology service providers
We work with trusted technology partners to operate the platform. These parties process data only according to our instructions and under strict confidentiality agreements.
4.3 Legal requirements
Information may be shared with authorities in response to a court order, a lawful request from law enforcement, or any other legal obligation. In such cases, we provide only the minimum information required.
4.4 Business transfers
In the event of a business merger, acquisition, or asset transfer, your information may be transferred. You will be notified in advance, and the new entity will also be committed to this privacy policy.
Cookies & tracking technologies
upbd8 uses cookies and similar technologies to improve the user experience and ensure the proper functioning of the platform.
Essential cookies
These cookies are essential for the basic functionality of the website. They are always active to maintain login sessions, security checks, and core features. These cookies cannot be disabled.
Functional cookies
These cookies are used to remember your preferences, language settings, and personalized experience. They make each visit easier and more effective for you.
Analytics cookies
Used to analyze platform usage patterns and identify opportunities for improvement. The data collected is analyzed on an aggregate basis and is not used to identify any individual.
Cookie controls
You can control or delete non-essential cookies through your browser settings. However, please note that disabling certain cookies may limit the functionality of the website.
Your rights
As a user of upbd8, you have the following rights regarding your own information:
Right to access information
You may request a copy of the information we hold about you at any time. We are committed to responding to this request within a reasonable time.
Right to correct information
If any of your information is inaccurate or incomplete, you can request a correction. Ensuring accurate information is also important for your security.
Right to delete information
In certain circumstances you may request the deletion of your personal information. However, it is our legal obligation to retain certain information for a specified period due to legal requirements.
Right to object to processing
You may object at any time to the use of your information for marketing or profiling purposes. We will immediately stop that processing once you raise an objection.
Right to data portability
You may request your information in a structured, commonly used format. Contact our support team to exercise this right.
Protection of children and minors
upbd8 services are for adults aged 21 or older only. We verify age at registration and do not collect information from any minor. If we become aware that a minor is using our platform, their account will be closed immediately and any collected information will be deleted. If you believe a minor is using our platform, please notify our support team immediately.
Policy changes & updates
upbd8 reserves the right to change or update this privacy policy as needed. If any significant changes are made:
- The update date will be displayed at the top of this page.
- A notification may be sent to your registered email.
- You may be informed about the changes when logging into the platform.
- Continued use of the platform after a change is considered your acceptance of the new policy.
- If you disagree with the changes, you have the right to close your account.
Contact us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:
24/7 direct support — Bengali & English
[email protected]
Instant on live chat; as soon as possible by email