Terms & Conditions

These Terms and Conditions ("Terms") form a legal agreement between the upbd8 platform and its users ("you" or "user"). By accessing upbd8's website, mobile version, or any related service, or by creating an account, you will be considered to have fully read, understood, and accepted these Terms. If you do not agree with these Terms, please do not use the platform.

The following terms used in these Terms carry specific meanings:

• "Platform" refers to upbd8's website, application, and all associated digital services.
• "User" or "you" refers to any person who has created an account on upbd8 or is using the platform.
• "Account" refers to a user's registered profile through which services are accessed.
• "Service" refers to all online betting, casino games, sports betting, and other entertainment activities offered through upbd8.
• "Bonus Funds" refers to money granted by upbd8 for promotional purposes, which can be withdrawn subject to meeting specific conditions.
• "Real Money" refers to funds deposited by the user themselves.

upbd8 is a secure and reliable online entertainment platform operated specifically for Bangladeshi players. We are committed to ensuring the highest level of security and a fair experience for our users by following SSL encryption and fair play principles.

2.1 Age Limit & Eligibility Requirements

To open an account on upbd8 and use the service, you must meet the following eligibility criteria:

• You must be at least 21 years of age.
• You must not be a resident of any jurisdiction where online gaming is legally prohibited.
• You must be a legally capable individual with the authority to enter into contracts on your own behalf.
• You must operate the account in your own name and for yourself — not on behalf of any other person.
• None of your upbd8 accounts must have been previously permanently closed.

2.2 Information Provided at Registration

You must provide true, accurate, and complete information when creating an account. Providing false or misleading information will result in the immediate closure of the account and any pending funds may be forfeited. upbd8 may request additional documents for identity verification at any time.

2.3 One Person — One Account

Only one account per person is permitted. If the same person operates multiple accounts, all accounts will be closed and all funds may be forfeited. Accounts operated by members of the same household or from the same device or IP address may be subject to review.

It is your responsibility to keep your upbd8 account login details (username and password) completely confidential. You must ensure the following:

• Never share your account details with any third party.
• Use a strong and unique password.
• Log out after each session, especially on shared devices.
• Notify upbd8 support immediately if you notice any suspicious activity.

You are fully responsible for all activities carried out from your account. upbd8 will not be liable for any unauthorized use of an account unless you have notified us in a timely and proper manner.

upbd8 uses SSL encryption to ensure the highest level of security and keeps your personal and financial information protected.

4.1 Deposit Methods & Limits

upbd8 currently accepts the following payment methods: bKash, Nagad, Rocket, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks). The minimum deposit amount for all methods is ৳200.

• Deposits are generally credited to the account instantly.
• upbd8 does not charge any additional fee on deposits — however, your payment provider's own charges may apply.
• For any deposit-related issues, contact our 24/7 support.

4.2 Withdrawal Conditions

The following conditions apply to withdrawing funds:

• The minimum withdrawal amount is ৳500.
• Withdrawals are generally processed within 1 hour.
• You may be required to complete identity verification (KYC) before requesting a withdrawal.
• Withdrawals can only be made using the same method used for the deposit — withdrawals to third-party accounts are not permitted.
• Active bonus wagering requirements must be met before withdrawing.

4.3 Withdrawal Rejection & Delays

upbd8 reserves the right to delay or reject a withdrawal in the following cases: if account verification is incomplete, if there is suspicion of any irregularity or fraud, or during a security review.

5.1 Welcome Bonus

New users on upbd8 have the opportunity to receive a 200% bonus on their first deposit up to ৳20,000. Some examples of how the bonus is calculated:

• Deposit ৳1,000 → Bonus ৳2,000 → Total balance ৳3,000.
• Deposit ৳22,000 → Bonus up to ৳20,000 → Total balance ৳42,000.

5.2 Wagering Requirements

Wagering requirements must be met before withdrawing winnings from bonus funds. Wagering is calculated on the bonus amount only, not on the sum of the deposit and bonus. For example: receiving a ৳2,000 bonus with 25x wagering means a total of ৳50,000 must be wagered before bonus winnings can be withdrawn.

5.3 General Terms for Bonuses

• Each bonus offer has its own expiry period — expired bonuses are cancelled.
• Claiming the same bonus from multiple accounts is prohibited.
• Bonuses may only be usable in designated game categories on upbd8.
• upbd8 reserves the right to modify or cancel bonus offers at any time.
• Bonus balance cannot be converted to cash — it can only be used for playing.
• If wagering requirements are not met, the bonus and any winnings generated from it will be forfeited.

6.1 General Betting Rules

The following rules apply when placing bets on the upbd8 platform:

• A bet that has been confirmed cannot be changed or cancelled.
• If abnormal odds are displayed due to a technical error, upbd8 reserves the right to cancel that bet.
• Betting limits may apply to certain events.
• Coordinated betting on the same event from multiple accounts is prohibited.

6.2 Casino Games

Slots, live table games, and various other types of games are available in the upbd8 casino section. Each game is subject to its own rules. If a game is interrupted due to a technical error, upbd8 reserves the right to cancel the round and refund the bet.

6.3 Sports Betting

The sports betting section offers the opportunity to bet on cricket (including BPL, T20 World Cup, IPL, and various other tournaments), football (FIFA and other international competitions), and kabaddi, among other sports. Specific rules for sports betting are available on the platform. If a result is disputed or an event is cancelled, upbd8's decision will be considered final.

The following activities are strictly prohibited on the upbd8 platform:

• Any form of fraud, deception, or use of the service through unauthorized methods.
• Operating games through software, robots, bots, scripts, or other automated means.
• Using the platform for money laundering or illegal financial activities.
• Misconduct, harassment, or threatening other users.
• Attempting unauthorized access to upbd8's systems or launching cyberattacks.
• Abusing bonuses or intentionally exploiting system vulnerabilities.
• Operating an account under a false identity or conducting transactions in the name of a third party.

If such activities are identified, upbd8 is able to immediately suspend or close the account, forfeit funds, and take legal action where applicable.

upbd8 believes that gaming is an entertainment activity that should always be enjoyed responsibly. We are deeply committed to the well-being and welfare of our users.

• Users can set their own deposit limits.
• Through the self-exclusion feature, users can temporarily or permanently close their own account.
• If problematic gaming behaviour is identified, upbd8 will actively provide assistance.
• upbd8 maintains strict age verification measures to prevent access by underage users.

For detailed information on responsible gaming, visit our Responsible Gaming page. If you feel your gaming behaviour is going out of control, please contact our support team.

All content on the upbd8 platform — logos, designs, software, text, graphics, audio-visual elements, and other intellectual assets — are the exclusive property of upbd8 and are protected by applicable intellectual property laws.

• No content from the platform may be reused, reproduced, distributed, or modified without prior written permission from upbd8.
• Users are granted a limited and revocable licence to use the platform for personal, non-commercial purposes only.
• Intellectual property rights of the respective company apply when using third-party games or software.

upbd8 will not bear any liability in the following situations:

• If a game is interrupted due to internet disconnection or technical error.
• Due to delays or errors by a third-party payment provider.
• Losses caused by issues with the user's own device or software.
• Unforeseen circumstances (Force Majeure) — natural disasters, war, cyber attacks, etc.
• Losses arising from a user's violation of these terms.

In no circumstances will upbd8's maximum liability exceed the amount of the specific transaction that is the source of the claim.

upbd8 reserves the right to temporarily or permanently suspend any user's account without prior notice in the following cases:

• Violation of these terms or any applicable policy.
• Suspicion of fraud, deception, or money laundering.
• The need for a security review or legal investigation.
• Failure or refusal to complete identity verification.
• If self-exclusion is activated at the user's request.

If a permanently closed account holds any legitimate funds — except in cases of terms violation — they will be returned after proper verification.

upbd8 reserves the right to modify these terms at any time. Users will be notified through the platform in the event of any significant change. Continued use of the platform after a change will be considered acceptance of the updated terms.

Users are therefore advised to visit this page regularly and ensure the terms are up to date.

upbd8 is committed to resolving any user complaints and disputes quickly and fairly.

13.1 Complaint Submission Process

• As a first step, contact our 24/7 live chat support.
• If the issue is not resolved via live chat, send a detailed complaint to [email protected].
• All complaints will be reviewed based on the user's description and evidence.

13.2 Final Decision

For disputes regarding betting or game outcomes, upbd8's server logs will be considered the final reference. For matters related to a game provider, the rules of the relevant provider will apply.

For any questions or complaints regarding these terms or upbd8's services, contact us:

• Live Chat: 24/7 direct support (Bengali & English)
• Email: [email protected]

Our support team is always ready to provide quick and effective solutions to your issues. We value your feedback highly to improve your experience at upbd8.